Last Updated: August 19th, 2024
Thank you for choosing Packwise by Packable, Inc (“we,” “our,” “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and disclose your information when you use our Shopify App (“the App”). By using the App, you agree to the practices described in this policy.
1. Information We Collect
When you install and use our App, we may collect the following types of information:
- Merchant Information: This includes your Shopify store name, store ID, and other details provided during the installation of the App.
- Customer Information: We may access customer information such as names, email addresses, and order details, but only as necessary to provide the services of the App.
- Usage Data: We may collect data on how you and your customers use the App, including the features used and the time spent on the App.
2. How We Use Your Information
We use the information collected for the following purposes:
- To Provide and Improve the App: We use the collected data to operate, maintain, and enhance the App’s functionality and performance.
- Customer Support: To respond to your inquiries, troubleshoot issues, and provide customer support.
- Compliance and Legal Obligations: To comply with legal obligations, resolve disputes, and enforce our agreements.
3. Information Sharing and Disclosure
We do not sell, rent, or trade your personal information or the personal information of your customers to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in operating the App, such as hosting services, data analysis, and customer support. These service providers are bound by confidentiality agreements and are only permitted to use your information to perform services on our behalf.
- Legal Requirements: We may disclose your information if required by law or in response to legal processes, such as a court order or subpoena.
4. Data Retention
We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Security
We implement industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. Your Rights and Choices
- Access and Correction: You may access and update your personal information by contacting us.
- Data Deletion: You may request the deletion of your personal information at any time, subject to legal and contractual obligations.
- Opt-Out: You may opt-out of certain data collection practices by contacting us.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website or through the App. Your continued use of the App after such changes constitutes your acceptance of the updated policy.
8. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
support@packable.io